Online Banking FAQs

Accessing your Online Banking account

If your question is not noted above, please review our online help for additional troubleshooting.

Arizona State Credit Union’s Member Information Center is available Monday through Friday from 8:00 a.m. to 6:00 p.m (Arizona Time) and can be reached at 800.671.1098.

Q: How do I sign up for Online Banking?

A: Signing up for Online Banking is easy and takes just minutes - simply enter the following information:

User ID:  Enter your account number
Password: Enter the code that was established at the time you opened your account.

If this is unsuccessful or if you do not remember the authorization code established, please call our Member Information Center at 800.671.1098 and we will gladly assist you with resetting your password. You can also reset your password at any branch location.

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Q: Why am I unable to login to Online Banking?

A: Here are some reasons why you might not be able to login to Online Banking:

Password

Your password must be between 6-12 characters and include at least one letter. Your password is also case-sensitive. If you have forgotten your password or if you are receiving a 1210 error message after several login attempts, you will need to reset your password.

If you forgot or need to reset your password, you can do so by clicking here.

Security

If you can view the other areas of our website but are unable to access Online Banking, it may indicate a problem accessing secured websites. Both your browser and Internet service provider must support secured sites. Use your Browser Settings section to verify your security settings. An upgrade to your browser such as Microsoft® Internet Explorer or Fire Fox may be necessary.

Firewalls/Proxy servers

If you are using one of the recommended browsers and are still experiencing a problem, the problem may lie with your own Internet service provider (ISP). This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites. Contact your company's Data Processing Department or Information Technology Department regarding the problem or try to access Online Banking from another location. If you are running a personal firewall at home, you may want to temporarily disable it to see if it is not allowing access to Online Banking.

Cookies

Receiving the following message after logging in successfully will stop all further processing and/or access to any portion of Online Banking during this session: "Internet Account Access Session Error." Return to the log-in screen to start a new session. This error indicates that you did not accept one or more cookies. In order to enter the secured encrypted site, you must accept the cookies. Since there are several cookies within Online Banking, it is suggested that you disable the cookie alert within your browser while viewing account information. An upgrade to your browser such as Microsoft® Internet Explorer or Fire Fox may be necessary.

JavaScriptTM

If you are prompted with a dialog box that asks you to re-enter your password (after initially entering your account number and Arizona State Credit Union Online password), your browser may not support JavaScript, or JavaScript may not be enabled. Use the Browser Settings section to verify your JavaScript settings. An upgrade to your browser such as Microsoft® Internet Explorer or Fire Fox may be necessary.

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Q: I received an error message. What does it mean?

A: Below is a list of the most common error codes and descriptions.

Error Number Description What to do
FI Comm. Error Online Banking is temporarily unavailable Please try again in a few minutes or contact the Member Information Center
Session Timeout Your session has expired Log back into your account.
101 Browser is not accepting cookies Check your browser settings to ensure "accepting cookies" is enabled.
1008 Account is locked out Reset password yourself or have the Member Information Center reset it for you to regain access.
1040 Invalid login attempt Verify password you are using, check caps lock key is off and/or if auto-complete is on then attempt to log back in (3 to 5 chances total to login correctly before lockout error number 1210).
1209 This account is on hold for Online Banking access Contact the Member Information Center to have the hold removed.
1210 Account is locked out Your account access has been disabled due to too many failed login attempts. Please contact the Member Information Center to reset your password for you to regain access.
1512 Due to increased security, your computer settings will not allow you to login Disable the Content Advisor feature, which can be found in the Tools – Internet Options window, on the Content tab. If unsuccessful, complete steps shown for 1516/1518 error numbers.
1516/1518 This login session is not allowed Close all open Internet browser windows. Open one new browser session, refresh the browser, and attempt to login again. If unsuccessful, repeat above but also delete cookies and temporary files within your browser.
1924 ID is not recognized An Alternate Login ID has likely been established to be used in place of the account number. Try using the Alternate ID if known. If not, contact the Member Information Center for assistance.
3352 Information entered (answers to challenge questions) does not match Contact the Member Information Center for assistance.

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Q: What do I do when I receive an error message?

A: When experiencing an error message, try the following steps before contacting the Member Information Center:

  1. Close the browser
  2. Delete the cache/temporary internet files, reload or refresh
  3. Log back into Online Banking

If you try this and still continue to receive the error message, contact the Member Information Center. When reporting problems to the Member Information Center, have as much information ready as possible (e.g., browser version, operating system, etc.).

To show the Member Information Center the exact error message that you are receiving, display the error message on your screen then press ALT+Print Screen on your computer's keyboard. This will transfer the image to your clipboard. Open your Word Processor and paste the selection. You can save this file and e-mail it to the Member Information Center if requested by them.

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Q: What are the minimum browser requirements for Online Banking?

A: The minimum browser requirements for Online Banking are:

Operating System Internet Explorer
8
Internet Explorer
9,10
Fire Fox Mozilla

Google
Chrome

Safari
6
Windows Supported Supported Supported Supported Supported
Mac OS Not Supported Supported Not Supported Not Supported Supported

Note: Google's Chrome browser and Mozilla’s Firefox browser (since version 4) are released on extremely rapid cycles. New versions of these browsers are expected to remain compatible with Online Banking applications, but compliance cannot be guaranteed.

Configuration Requirement
Cookies Enabled
(First and third party)
JavaScript Enabled
Minimum Screen Resolution* 1024 x 768 pixels
PDF Compatible
Adobe Flash Player Latest version

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Contact Us

2355 W. Pinnacle Peak Rd.
Phoenix, AZ 85027
1-800-671-1098