Security Tips

Make sure you're on the correct site

Our website and online banking URLs are https://www.OneAZcu.com/ and will always load with the secure lock.

When browsing other websites, also keep in mind whether they have the green lock icon or not. Please refrain from sharing personal and sensitive information on websites that do not have a lock icon.

Monitor your account activity

Check your account frequently to help identify fraud earlier with any of our convenient services:

• Online Banking: Sign in to check your latest transactions.
• Mobile App:* Use the OneAZ Mobile Banking app to check your latest transactions on the go.
• Text banking:* Text us for your last 5 transactions.
• Email/Text Alerts: Set up email or text alerts so we can email or text you when your account receives a large withdrawal/deposit or your balance drops below your pre-set amount and much more.

Use eStatements instead of printed statements

By using eStatements, you reduce the risk of having your printed statements stolen from the mail or trash. You can also avoid the hassle of sensitive paper disposal.

Use Social Media wisely

• Limit the personal information you post online. Listing your employer, birthday, locations and other personal information can make it easier for thieves to steal your identity.
• Choose privacy settings that only allow friends to see your content.
• Only friend people you know.
• Do not post any travel information until after you return.

Protect your finances when you travel

Before traveling, make sure your finances are in order. When there is an unusual amount of fraud occurring in a foreign country, the Credit Union sometimes blocks transactions from that country. Other financial institutions sometimes block foreign transactions as well.

Here are a few tips that will help you have a smooth trip:

• Call the OneAZ Credit Union (and all other banks and card providers you may have) to notify them of your travel plans. Contact the Credit Union 24 - 48 hours in advance.
• Be prepared to provide the mode of transportation, state or countries you will be visiting and planned travel dates.
• Ask your financial institutions about any foreign country restrictions. Find out how and where you can access their services.
• Determine which accounts you will withdraw from and how you can receive those funds (ATM, Wire Transfer, etc).
• Review your records to ensure that you will have the proper funds available as you travel (make sure your bills are in order, too).
• Make a list of your credit and debit card numbers, and the phone numbers of all your financial institutions.
• Keep your lists and plans in a safe place, and give a copy to a trusted family member or friend.
• Call all your financial institutions before you leave. They can work with you and take the necessary steps to ensure that your funds are available as you travel.

Vishing

Vishing (Voice Phishing) is a form a fraud that tries to get your personal information through phone calls, such as credit card numbers, Personal Identification Numbers (PINs), bank account numbers, social security numbers and other confidential information. The caller will claim to be from a financial institution that needs your personal information. Sometimes the call will be an automated recording requesting personal information, and other times it may be a live caller. They will often claim that your accounts are suspended, that your payments are overdue and other similar claims that are made to scare you and cause you to act without thinking.

It is very important to remember that OneAZ Credit Union never asks for personal information by phone, text or through email. Do not give out any information over the phone to unknown callers. Instead, contact your financial institution or credit card company directly to verify the validity of the message.